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Frequently asked questions

General Information

We provide complete facility cleaning and maintenance solutions, including: Water-Tank Cleaning & Disinfection Marble & Granite Polishing (Marble Masters Division) Rope-Access & Façade Cleaning Air-Duct & Kitchen Hood Cleaning Pest Control & Sanitization Carpet, Sofa & Upholstery Cleaning Landscaping & Outdoor Maintenance

Dougra proudly serves all regions across Saudi Arabia, including Riyadh, Jeddah, Dammam, Khobar, Jubail, NEOM, and the Eastern Province.

Yes, our professional team arrives fully equipped with advanced cleaning machines, eco-friendly chemicals, and safety gear — all compliant with international standards.

Absolutely. We use eco-certified, non-toxic, and hypoallergenic products approved for residential, commercial, and industrial use.

Yes, Dougra Services holds three ISO certifications and full liability insurance. We strictly follow Saudi safety standards, including rope-access and confined-space protocols.

Yes. Every service is backed by our 100% Satisfaction Guarantee. If you’re not satisfied, we’ll re-do the job — no extra charge.

Pricing & Payments

Yes. We provide a free on-site assessment and a detailed, itemized quotation with no hidden charges.

All quotations clearly state whether VAT is included, as per Saudi VAT regulations.

We accept bank transfers, Mada, Visa, Mastercard, and cash payments. Corporate clients can also arrange for monthly or project-based invoicing.

Scheduling & Availability

We recommend booking 2–3 days in advance to secure your preferred time slot. However, our team often accommodates urgent or same-day requests when possible.

No problem — just inform us at least 24 hours in advance, and we’ll adjust your booking with no cancellation fee.

Yes! We offer monthly, quarterly, or annual contracts (AMC) for both residential and commercial clients.

Yes, subject to availability. Please contact our hotline or WhatsApp us for priority booking.

Our team operates 7 days a week, from 5:00 AM to 10:00 PM. Emergency and industrial services are available 24/7 upon request.

Special Requests

Of course. We understand the comfort of familiar faces — you can request a preferred cleaner or team, depending on their schedule.

Yes. Upon request, we use certified green products ideal for allergy-sensitive environments like homes, schools, and hospitals.

Yes. Whether it’s a one-time deep clean or a long-term facility maintenance plan, we’ll tailor our services to match your exact needs.

Yes! We provide pre-event, post-event, and exhibition cleaning for weddings, conferences, and corporate functions.

Certified cleaning & disinfection for your facility